Cruise Operation Executive

Job Description

GUEST RELATION 1. Take utmost care of the guests from check-in to Check-out. Task includes i.e. transportation, room allocation, and guest room ready for sale, check-in, check-out and billing. 2. Take care of visiting guest (s) and provide correct information in regards with facilities and services at house boat. 3. Ensure guest details to be logged property on self-declaration form and guest summary sheet. 4. Update guest reservation status as informed by the management or marketing team through WhatsApp group. 5. Raised money receipt against advance/full and final payment towards stay and or item purchase. 6. Meet guests and collect correct feedback/ bite from them at the time of check-out or during the stay. 7. Carry out any other duties as required by management. SUPERVISION AND LEADERSHIP 1. Supervise and coordinate the activities of GSA. 2. Provide training and support to new and existing GSA. 3. Schedule shifts and assign tasks to GSA. CLEANLINESS AND SANITATION 1. Ensure all Upper deck, lower deck, guest room and public areas are clean and orderly. 2. Oversee the cleaning of dishes, utensils, and service equipment. 3. Maintain high standards of hygiene and cleanliness in compliance with health regulations. INVENTORY AND SUPPLIES MANAGEMENT: 1. Monitor inventory levels of cleaning supplies and service equipment. 2. Order necessary supplies and manage F&B and HK storage areas. 3. Conduct regular stock checks and maintain accurate F & B and HK records. MAINTENANCE AND EQUIPMENT 1. Ensure all service equipment is in good working condition. 2. Arrange for repairs or maintenance as needed. 3. Implement preventive maintenance schedules. SAFETY AND COMPLIANCE 1. Enforce safety standards and practices among the GSA. 2. Conduct regular inspections and audits of all service and guest room areas. 3. Follow all health and safety regulations, including proper handling and storage of cleaning chemicals and equipment. COORDINATION WITH OTHER DEPARTMENTS 1. Collaborate all boat staff to ensure seamless operations. 2. Assist in room decoration, events and functions as and when required. 3. Report any issues or discrepancies to the manager. Job Types: Full-time, Permanent Pay: ₹15,335.32 - ₹20,000.25 per month Benefits: Flexible schedule Food provided Internet reimbursement Paid time off Provident Fund Schedule: Rotational shift Supplemental Pay: Yearly bonus Experience: total work: 5 years (Preferred) Work Location: In person Application Deadline: 10/06/2025 Expected Start Date: 15/06/2025