CRM (Service & Maintenance)

Job Title: Customer Relation Coordinator (CRM)

Department: Service & maintenance
Location: Vikaspuri, New Delhi
Reporting To: Service Manager
Company: Hybon Elevators & Escalators Pvt. Ltd.
Email to Apply: [email protected]

Job Summary:

We are hiring a Customer Relation Coordinator for our Vikaspuri office. This role involves managing customer interactions related to elevator service, maintenance, and AMC. The candidate will coordinate closely with internal service teams to ensure quick resolution of complaints and high customer satisfaction.

Key Responsibilities:

• Handle inbound calls, emails, and messages regarding service complaints and queries.
• Register and track complaints using internal CRM/service software.
• Coordinate with field engineers and the service team for quick complaint resolution.
• Keep customers informed on service progress and resolution timelines.
• Maintain detailed logs of customer interactions and service history.
• Follow up with customers post-resolution to ensure satisfaction.
• Prepare daily/monthly reports on customer issues and service timelines.
• Assist in Annual Maintenance Contract (AMC) renewals and reminders.
• Help collect customer feedback and escalate unresolved cases to the Service Manager.

Key Skills & Competencies:

• Strong communication skills (verbal & written)
• Customer-focused attitude with patience and professionalism
• Good coordination and follow-up skills
• Working knowledge of MS Office (Excel, Word) and CRM tools
• Ability to multitask and handle pressure calmly

Qualifications & Experience:

• Graduate in any discipline
• Minimum 3 years of experience in customer service or coordination (Elevator/Service industry preferred)
• Fluent in Hindi and English

Working Hours:

Monday to Saturday – 9:30 AM to 6:00 PM
(Sunday Fixed Off)

Interested candidates may apply at: [email protected]

Job Type: Full-time

Pay: ₹18,000.00 - ₹25,000.00 per month

Benefits:

• Health insurance
• Leave encashment
• Life insurance
• Provident Fund

Work Location: In person

Speak with the employer
+91 93555 73069