CRM Helpdesk - Claim Processing (Health Insurance)

Role Overview: You will be a part of a Mumbai-based health-tech company specializing in cutting-edge digital health solutions. Your primary role as a CRM Helpdesk - Claim Processing will involve managing claims and providing customer support at a client location. Your responsibilities will include deploying CRM implants, handling customer queries, guiding users in claim processes, acting as a single point of contact for corporate clients, and ensuring smooth claim facilitation. Key Responsibilities: - Deploy CRM implants at client site for claim support - Handle customer queries related to policy coverage and claim processing - Guide users in submitting and tracking claims via the claims app - Act as a single point of contact (SPOC) for specific corporate clients - Collect, verify, and dispatch claim-related documents as per corporate protocols - Liaise with internal claim processing teams for smooth handling of claims - Stay updated on health insurance regulations and maintain accuracy in information shared - Ensure confidentiality and compliance with data protection standards - Travel to different client locations to address customer queries Qualification Required: - Graduate Additional Details: Watch Your Health is a company that leverages AI-driven tools and wellness programs to deliver personalized, data-driven healthcare services to individuals and corporate clients.,