CRM Helpdesk - Claim Processing (Health Insurance)

Watch Your Health is a Mumbai-based health-tech company specializing in cutting-edge digital health solutions that drive user engagement and enhance health outcomes. Leveraging AI-driven tools and wellness programs, the platform delivers personalized, data-driven healthcare services to both individuals and corporate clients.

Key Offerings:

• Smart Sell & Behavioral Analytics
• AI-Based Health Monitoring
• Engagement Features
• Post-Discharge Wellness Programs
• Dietary and Skin Analysis Tools

Job Title: CRM Helpdesk - Claim Processing (Health Insurance)

Company: ICICI Lombard
Location: Mumbai
Job Type: Full-time
Experience: Minimum 2 years in the Health Insurance Industry
Qualification: Graduate
Salary: ₹18,000 to ₹22,000 (in hand)

Job Description:

We are looking for a dedicated CRM Helpdesk - Claim Processing with a background in health insurance to manage claims and provide customer support at a client location. The ideal candidate will be responsible for providing end-to-end assistance in health claim processes, handling customer interactions, and ensuring seamless claim facilitation.

Key Responsibilities:

• Deploy CRM implants at client site for claim support
• Handle customer queries related to policy coverage and claim processing
• Guide users in submitting and tracking claims via the claims app
• Act as a single point of contact (SPOC) for specific corporate clients
• Collect, verify, and dispatch claim-related documents as per corporate protocols
• Liaise with internal claim processing teams at ICICI Lombard for smooth handling of cashless and priority claims
• Stay updated on health insurance regulations and maintain accuracy in information shared
• Ensure confidentiality and compliance with data protection standards
• Travel to 5 different client locations to address customer queries

Requirements:

• Strong communication skills in English (mandatory)
• In-depth knowledge of health insurance claim processes
• Customer-focused with a problem-solving mindset
• Willingness to travel locally as per job needs

To apply for this job email your resume on 7738978919 or [email protected]

Job Types: Full-time, Permanent

Pay: ₹18,000.00 - ₹21,000.00 per month

Benefits:

• Provident Fund

Shift:

• Day shift

Work Location: In person