CRM Executive

Job Title: Customer Relationship Executive

Location: Coimbatore / Masakalipalyam
Salary: ₹15,000 per month
Employment Type: Full-Time
Working Hours: 10:00AM – 6:00PM, Monday to Saturday

About Trade Minds Academy:

Trade Minds Academy is your growth partner in turning solo hustles into structured scale. We've empowered over 250 entrepreneurs, conducted 2,500+ strategic consultations, and unlocked more than ₹12,550 crores in business growth. With a team that includes digital marketers, developers, and a 15-member software unit, we build custom tools and data-driven systems to help businesses scale with clarity and impact.

Role Overview:

We are seeking a dynamic Customer Relationship Executive to manage client interactions, ensure customer satisfaction, and support the delivery of our transformational services. You’ll be the frontline brand ambassador—building trust, maintaining relationships, and driving client success.

Key Responsibilities:

• Handle incoming customer inquiries via phone, WhatsApp, email, and other channels.
• Guide potential clients through our services and onboarding process.
• Maintain regular follow-up with existing customers for feedback, renewals, and upselling opportunities.
• Update CRM records and ensure accurate tracking of communication and service status.
• Collaborate with internal teams (sales, marketing, technical) to resolve customer queries and ensure timely delivery.
• Escalate client issues where necessary and ensure proper resolution and client satisfaction.
• Support strategy session scheduling and post-service relationship follow-up.

Key Skills Required:

• Excellent verbal and written communication skills (English & Tamil preferred)
• Strong interpersonal and relationship-building abilities
• Organized, punctual, and detail-oriented
• Basic understanding of business services and digital tools
• Comfortable using CRM systems, WhatsApp Business, and email communication

Preferred Qualifications:

• Graduate in any discipline
• Prior experience in customer support, relationship management, or telecalling is an advantage
• Freshers with strong communication skills are also welcome

What We Offer:

• Fixed salary of ₹15,000 per month
• Learning opportunities in strategy, automation, marketing, and operations
• Growth path into sales, client management, or project coordination roles
• A results-driven and collaborative work environment

For CV

• [email protected]

Job Types: Full-time, Permanent, Fresher

Pay: ₹9,985.42 - ₹26,994.88 per month

Benefits:

• Cell phone reimbursement

Schedule:

• Day shift

Work Location: In person

Application Deadline: 14/07/2025
Expected Start Date: 14/07/2025