Crew Trainer - Chennai

About Zingbus:

Zingbus is a leading transportation service provider committed to delivering

a safe, reliable, and comfortable travel experience for our passengers. We are dedicated to

innovation and excellence in all aspects of our operations.

Job Summary:

As a Crew Trainer, you will be responsible for ensuring the quality onboarding, training, and performance of the Zingbus bus crew. Your primary goal is to create a pleasant and safe working environment for bus crew, and assisting them with any needs they may have during their tenure with Zingbus.

Key Responsibilities:

Crew Onboarding and Training:

• Collecting, shortlisting, interviewing, and training the bus crew for Zingbus.

• Managing and revising the crew related SOPs and policies

• End to End management of Crew NPS.

Crew Performance

• Managing and maintaining the Crew Performance as per Zingbus standards.

• Making sure there are minimum to zero crew related complaints across all channels.

• oking after Crew Call Quality and Behaviour rating.

Communication and Coordination:

• Managing and assigning the trips to Crew post training.

• Developing Channels for weekly Crew communications.

• Provide regular policy updates to Crew in case of any changes in policy.

Qualifications

• Any Bachelor's degree.

• Outstanding communication and interpersonal skills.

• Ability to work in a fast-paced, dynamic environment.

• Previous experience in onboarding and training blue collar workforce is a plus.