Crew Member

Key Responsibilities

1. Customer Service

• Greet customers warmly and take orders accurately.
• Provide menu information and suggest add-ons or specials.
• Handle customer queries and complaints politely.

2. Beverage & Food Preparation

• Prepare tea, coffee, and snacks as per standard recipes.
• Ensure consistency in taste, portion size, and presentation.
• Follow food safety and hygiene standards during preparation.

3. Billing & Cash Handling

• Operate POS system and generate bills.
• Handle cash, UPI, cards, and ensure accurate cash balancing.
• Issue receipts and manage basic sales records.

4. Cleanliness & Hygiene

• Maintain cleanliness of counter, tables, utensils, and equipment.
• Follow personal hygiene standards (uniform, apron, gloves, cap).
• Comply with FSSAI and food safety guidelines.

5. Stock Handling

• Assist in checking daily stock of tea, milk, sugar, cups, etc.
• Inform supervisor about low stock or shortages.
• Minimize wastage and handle materials carefully.

6. Opening & Closing Duties

• Assist in outlet opening and closing activities.
• Ensure equipment is switched off and area is secured after closing.

7. Team Coordination

• Work as a team member to ensure smooth outlet operations.
• Follow instructions from supervisor or manager.

Required Skills & Competencies

• Good communication and customer handling skills
• Basic knowledge of food & beverage service
• Ability to work in shifts and during peak hours
• Honest, punctual, and well-groomed
• Willingness to learn

Educational Qualification

• Minimum: 10th / 12th Pass
• Hospitality or F&B training preferred (not mandatory)

Experience

• 0–2 years of experience in café/tea outlet / QSR preferred
• Freshers can apply

Work Conditions

• Standing duty for long hours
• Shift-based work, including weekends & holidays

Job Type: Full-time

Pay: ₹15,000.00 - ₹18,000.00 per month

Benefits:

• Provident Fund

Work Location: In person