Creative Director

Job Summary:

The Creative Director at iQor will lead the visual expression of the iQor brand across all internal and external touchpoints. Reporting to the Head of Brand Marketing, the successful candidate will establish and evolve the creative direction that defines how iQor presents itself to clients, employees, partners, and the world.

This role is responsible for setting a compelling visual identity and brand design system that brings consistency, innovation, and clarity to every asset across digital, print, video, physical environments, and more. From high-impact product marketing and CX solution design to internal communications, proposal templates, event branding, and nonprofit initiatives, the successful candidate will ensure the Brand Marketing teams creative output consistently inspires, informs, and performs.

The Creative Director will oversee a team of talented graphic and multimedia designers while serving as a strategic partner to content creators, marketers, executives, and business leaders. This is an opportunity to elevate a global brand in a fast-moving, tech-forward environment where design drives value.

Responsibilities:

• Define and lead the creative direction for the iQor brand across all visual and multimedia channels.
• Develop and maintain a comprehensive visual identity system and design guidelines that apply across platforms, geographies, and use cases.
• Lead and mentor a growing team of graphic designers, multimedia designers, and other creative contributors, providing clear direction, feedback, and growth opportunities.
• Collaborate with brand marketing, digital, content, and executive teams to develop high-impact creative assets for campaigns, proposals, events, products, and digital experiences.
• Serve as the visual steward of the iQor brand across formats including (but not limited to):

a. Corporate website and landing pages

b. Product and CX solution collateral

c. Facility branding and signage

d. Internal communications and employee engagement campaigns

e. Leadership presentations and C-suite content

f. Brand videos and motion graphics

g. Sales proposals, pitch decks, and event materials

h. Nonprofit branding and ESG initiatives

• Ensure visual consistency and brand fidelity across all external and internal deliverables.
• Stay current with design trends, tools, and emerging creative technologies to continually elevate the brand experience.
• Lead creative reviews, concept development, and stakeholder presentations, articulating design rationale and vision.
• Balance hands-on design execution with strategic leadership to ensure deadlines and business needs are met.

Skills Requirements:

• 5–10+ years of experience in graphic design, multimedia production, or brand creative, including at least 3 years in a senior or leadership role.
• Proven experience developing and executing brand identity systems across diverse media and platforms.
• Excellent command of the English language.
• Strong portfolio showcasing brand leadership, visual storytelling, campaign work, and team-driven design excellence.
• Expertise in Adobe Creative Suite (Photoshop, Illustrator, InDesign, After Effects, etc.) and collaborative tools like Figma, Canva, or similar platforms.
• Understanding of UX/UI principles, responsive design, and accessibility in digital environments.
• Experience with corporate or B2B brands strongly preferred; experience in tech, SaaS, or CX/BPO industries a plus.
• Knowledge of motion design, video production, and animation workflows is highly desirable.
• Strong creative direction, project management, and stakeholder communication skills.
• A strategic thinker who can translate business objectives into powerful creative concepts and outputs.
• Collaborative and inspiring leadership style, with the ability to nurture creativity while delivering results.

Education Requirements:

Bachelor’s degree required, preferably in graphic design, visual communications, multimedia design, or a related field. Master’s degree or relevant certifications are a plus

Physical Requirements:

Occasionally exert up to 10 lbs. of force to push, pull, lift or otherwise move objects. Have visual acuity to perform activities such as preparing and analyzing data; and/or viewing a computer terminal. Speak, type and/or sit for extended periods of time.