CRBG-Service

You will be responsible for handling service delivery operations in the territory. This includes developing and making changes to the service network based on business requirements. You will need to prioritize and resolve NAD customer services according to the SLA set by the head office. Additionally, you will provide training and troubleshooting guidance to technicians in the field and visit major customers under AMC/OW/IW contracts. Your role will also involve service marketing activities such as promoting Blue Star Spares to channel partners to increase branch revenue. You will be responsible for AMC retention, conversion, and acquisition based on product category and existing database. Regular visits to sales channels and resolving stock issues within specified timelines will be part of your responsibilities. Furthermore, you will be handling escalations in the field and ensuring timely resolution on a top priority basis. Your contribution in these areas will be crucial in maintaining high service standards and customer satisfaction levels.,