Counselor (Skin Clinic)

Job Title: Patient Counselor
Location: Citrine Clinic, Sector 15, Gurgaon

Job Summary:
Citrine Clinic is looking for a professional and empathetic Patient Counselor to guide patients through their skin and hair treatment journey. The ideal candidate should have excellent communication and listening skills, the ability to build trust, and a patient-centric approach while ensuring treatment conversions and satisfaction.

Key Responsibilities:

• Counsel patients regarding clinic services, treatment options, and procedures
• Handle patient inquiries and convert them into consultations and treatments
• Assist patients in understanding treatment plans, packages, and costs
• Build and maintain strong patient relationships to ensure comfort and trust
• Coordinate with doctors and clinic staff to ensure smooth patient experience
• Maintain patient records and ensure confidentiality at all times
• Identify opportunities for upselling and cross-selling treatments/packages
• Provide pre- and post-treatment guidance to patients
• Support the Sales Manager and clinic management in achieving revenue targets

Requirements:

• Graduate in any stream (Degree/Diploma in Counseling, or Healthcare preferred)
• 2–4 years of experience as a Counselor (preferably in healthcare, wellness, or aesthetics industry)
• Strong communication and interpersonal skills in English and Hindi
• Patient-focused, empathetic, and professional demeanor
• Ability to explain medical/aesthetic treatments clearly and confidently
• Presentable, organized, and capable of handling multiple responsibilities

Job Type: Full-time

Pay: ₹30,000.00 - ₹70,000.00 per month

Benefits:

• Provident Fund

Ability to commute/relocate:

• Gurugram, Haryana: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• What is your notice period?
• What is your current salary?
• What is your expected salary?

Work Location: In person