Corporate Care Executive

Job Description:

We are hiring a Corporate Care Executive for our Mayapuri, Delhi branch.
The role involves handling customer support, shipment tracking, and corporate client coordination.

Candidates with prior courier/logistics industry experience will be given preference.

Key Responsibilities:

• Handle customer calls, emails, and chats for shipment tracking, booking, and complaints.
• Coordinate with operations and warehouse teams to ensure timely delivery.
• Maintain customer records in CRM and generate daily/weekly MIS reports.
• Resolve client escalations, ensuring service timelines are met.
• Support billing and documentation requirements for corporate clients.
• Build and maintain strong customer relationships.

Requirements:

• Courier/Logistics background preferred (1–2 years customer service experience).
• Good communication skills in English & Hindi.
• MS Excel knowledge and CRM handling ability.
• Strong problem-solving skills and customer-first approach.
• Ability to multi-task and work under pressure.

Work Schedule:

• Monday to Saturday
• Day Shift

Salary & Benefits:

• ₹14,000 – ₹22,000 per month (based on experience)
• Growth opportunities within courier operations

Job Type: Full-time

Pay: ₹14,000.00 - ₹22,000.00 per month

Benefits:

• Cell phone reimbursement
• Paid time off
• Provident Fund

Work Location: In person