Coordinator-Customer Care Voice-Inbound

EXL

0 - 2 years

1 - 2 Lacs

pune

Posted:2 weeks ago| Platform:

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Skills Required

service delivery surgical inspection customer service monitoring

Work Mode

Work from Office

Job Type

Full Time

Job Description

Precertification Intake Support involves determination of precertification requirement of an upcoming medical/surgical procedure
It consists of frontline professional staff who take incoming calls either from members or providers

Strong customer service skills to coordinate service delivery including attention to customers, sensitivity to issues, proactive identification and resolution of issues to promote positive outcomes for members
Ability to effectively participate in a multi-disciplinary team including internal and external participants
Sedentary work involving periods of sitting, talking, listening
Work requires sitting for extended periods, talking on the telephone and typing on the computer
Work requires the ability to perform close inspection of hand written and computer generated documents as well as a PC monitor
Ability to multitask, prioritize and effectively adapt to a fast paced changing environment

Typical office working environment with productivity and quality expectations

Strong customer service skills to coordinate service delivery including attention to customers, sensitivity to issues, proactive identification and resolution of issues to promote positive outcomes for members
Ability to effectively participate in a multi-disciplinary team including internal and external participants
Sedentary work involving periods of sitting, talking, listening
Work requires sitting for extended periods, talking on the telephone and typing on the computer
Work requires the ability to perform close inspection of hand written and computer generated documents as well as a PC monitor
Ability to multitask, prioritize and effectively adapt to a fast paced changing environment

Typical office working environment with productivity and quality expectations

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