Coordinator, Customer Care Center – Service (2 -12 years)

Required Skill:

Excellent Communication skills (at a scale of 5 out of 5 )

Must have 1 year call center experience - voice support

Willing to work in night shifts which may change twice a month (5:30 PM/6:30 PM/7:30 PM/8:30PM )

Transportation facility available

Job Responsibilities:

• Handle loan related customer inquiries over the loan servicing toll free telephone number for pre-foreclosure to delinquent accounts. Appropriately follows up with customers when commitments for payment are not met
• Logs all borrower contacts into the loan servicing system
• Offer long term resolutions to customers to resolve delinquency
• Proficient use of an autodialing system to maximize effectiveness and increase contact ratios
• Required to make the prescribed number of contacts during the daily work schedule
• Familiar with the customer relations functions and the services offered
• Perform miscellaneous job-related duties as assigned by the department manager

Job Type: Full-time

Pay: ₹480,000.00 - ₹750,000.00 per year

Work Location: In person