Coordinator (Content – L&D) – BCN Academy

Job Description

About us Bain & Company is a global management consulting firm that helps the world’s most ambitious change makers define the future. Across 65 offices in 40 countries, we work alongside our clients as one team with a shared ambition to achieve extraordinary results, outperform the competition and redefine industries. Since our founding in 1973, we have measured our success by the success of our clients, and we proudly maintain the highest level of client advocacy in the industry. In 2004, the firm established its presence in the Indian market by opening the Bain Capability Center (BCC) in New Delhi. The BCC is now known as BCN (Bain Capability Network) with its nodes across various geographies. BCN is an integral and largest unit of (ECD) Expert Client Delivery. ECD plays a critical role as it adds value to Bain's case teams globally by supporting them with analytics and research solutioning across all industries, specific domains for corporate cases, client development, private equity diligence or Bain intellectual property. The BCN comprises of Consulting Services, Knowledge Services and Shared Services. Who you will work with /We are seeking a skilled Content Coordinator with 4–5 years of experience in Learning & Development (L&D), particularly in instructional design and adult learning principles. The ideal candidate will have a proven track record in creating engaging and impactful e-learning content, managing training programs, and using data to drive learning outcomes. /This role plays a pivotal role in the development, operations, and content optimization of both onsite and in-office training initiatives, ensuring alignment with business goals and learner needs. About you /4–5 years of experience in Learning & Development, with a strong background in instructional design and adult learning methodologies. /Experience in developing e-courses using tools like Articulate, Captivate, or other industry-standard platforms. /Hands-on experience with LMS platforms and content management. /Strong analytical skills and ability to interpret learning data to improve outcomes. /Excellent communication, project management, and collaboration skills. /Ability to work independently and in cross-functional teams. What you’ll do /Design and develop engaging content for various learning formats including e-courses, classroom sessions, microlearning, and blended learning. /Apply instructional design models and adult learning theories to ensure effectiveness and retention. /Lead the end-to-end development of e-learning modules using authoring tools (e.g., Articulate360). /Manage and maintain the Learning Management System (LMS) to ensure content is up-to-date, trackable, and aligned with organizational training strategies. /Collaborate with SMEs, trainers, and stakeholders to identify learning needs and design content accordingly. /Use data and analytics to assess the effectiveness of learning programs, identify areas for improvement, and generate insights for leadership. /Support training operations including scheduling, logistics, feedback collection, and reporting for both onsite and in-office trainings. /Maintain documentation and ensure compliance with L&D quality standards and best practices. What makes us a great place to work We are proud to be consistently recognized as one of the world's best places to work, a champion of diversity and a model of social responsibility. We are currently ranked the #1 consulting firm on Glassdoor’s Best Places to Work list, and we have maintained a spot in the top four on Glassdoor's list for the last 12 years. We believe that diversity, inclusion and collaboration is key to building extraordinary teams. We hire people with exceptional talents, abilities and potential, then create an environment where you can become the best version of yourself and thrive both professionally and personally. We are publicly recognized by external parties such as Fortune, Vault, Mogul, Working Mother, Glassdoor and the Human Rights Campaign for being a great place to work for diversity and inclusion, women, LGBTQ and parents..