Job
Description
You are a talented Conversational Designer with over 5 years of experience, tasked with creating engaging and scalable conversational experiences across various platforms. You will be responsible for gathering technical requirements, designing conversational flows, creating prototypes, and delivering chatbot and virtual assistant experiences. Your role involves contributing to conversational UI, interactions, and visual tone in alignment with brand principles, using data-driven insights to propose content changes, and collaborating with teams to address complex healthcare challenges. Key Responsibilities: - Gather technical and product-specific requirements, design conversational flows, create prototypes, and deliver scalable chatbot and virtual assistant experiences. - Contribute to conversational UI, interactions, and visual tone, ensuring alignment with brand and content principles. - Use data-driven insights to propose content changes balancing user needs, business goals, and expert recommendations. - Collaborate across teams to address complex healthcare challenges using human-centered design thinking and impactful storytelling. - Deliver user needs analyses with clearly defined workflows to inform development and system architecture. - Partner with research and insight teams to assess user behavior and language, uncover hidden needs, and summarize insights for continuous improvement. - Act as a champion of Conversation Design, driving cultural adoption and reimagining customer experiences across multiple channels. Qualifications Required: - Proven experience in conversational design, UX writing, or interaction design, managing multiple projects of varying complexity. - Understanding of natural language technologies, APIs, and conversational tech stacks, with the ability to design within current capabilities and limitations. - Solid knowledge of user experience research and design methodologies. - Experience with conversation design tools, frameworks, and metrics to improve CXD adoption and user outcomes. - Strong organization, self-management, and Agile project execution skills. - Skilled in design thinking exercises and human-centered facilitation methods to solve complex problems. - Excellent verbal and written communication skills, able to present effectively to cross-functional teams and leadership. Company Additional Details: You must be a quick learner, adaptable to new technologies and frameworks, with a strong collaborative mindset and the ability to work across large, diverse teams. You are a talented Conversational Designer with over 5 years of experience, tasked with creating engaging and scalable conversational experiences across various platforms. You will be responsible for gathering technical requirements, designing conversational flows, creating prototypes, and delivering chatbot and virtual assistant experiences. Your role involves contributing to conversational UI, interactions, and visual tone in alignment with brand principles, using data-driven insights to propose content changes, and collaborating with teams to address complex healthcare challenges. Key Responsibilities: - Gather technical and product-specific requirements, design conversational flows, create prototypes, and deliver scalable chatbot and virtual assistant experiences. - Contribute to conversational UI, interactions, and visual tone, ensuring alignment with brand and content principles. - Use data-driven insights to propose content changes balancing user needs, business goals, and expert recommendations. - Collaborate across teams to address complex healthcare challenges using human-centered design thinking and impactful storytelling. - Deliver user needs analyses with clearly defined workflows to inform development and system architecture. - Partner with research and insight teams to assess user behavior and language, uncover hidden needs, and summarize insights for continuous improvement. - Act as a champion of Conversation Design, driving cultural adoption and reimagining customer experiences across multiple channels. Qualifications Required: - Proven experience in conversational design, UX writing, or interaction design, managing multiple projects of varying complexity. - Understanding of natural language technologies, APIs, and conversational tech stacks, with the ability to design within current capabilities and limitations. - Solid knowledge of user experience research and design methodologies. - Experience with conversation design tools, frameworks, and metrics to improve CXD adoption and user outcomes. - Strong organization, self-management, and Agile project execution skills. - Skilled in design thinking exercises and human-centered facilitation methods to solve complex problems. - Excellent verbal and written communication skills, able to present effectively to cross-functional teams and leadership. Company Additional Details: You must be a quick learner, adaptable to new technologies and framework
