Content Writer

Key Responsibilities:

• Build, review and edit help center articles, FAQs, guides, and other content to ensure clarity, consistency, and accuracy.
• Ensure content is accurate, up-to-date, and user-friendly and regularly audit content to ensure it reflects the latest product updates and user feedback.
• Refine content to ensure it adheres to brand guidelines, including tone, voice, and style.
• Optimize content for user experience and discoverability, ensuring it is easy to understand and navigate.
• Collaborate with the SEO team to improve content performance and searchability.
• Proofread and correct grammar, punctuation, and formatting issues.
• Collaborate with the UX and design teams to ensure content is presented in a clear and accessible manner.
• Liaise with the localization team to ensure that the Help Center content is available in relevant languages and regions.

Youll be set up for success if you have:

• Bachelors degree in communications, English, Journalism, Technical Writing, or a related field.
• 4+ years of experience in content management, technical writing, or a similar role, ideally within a SaaS or technology-driven company.
• Proven ability to develop content strategies that drive customer satisfaction and reduce support tickets.
• Strong writing, editing, and proofreading skills, with the ability to distil complex technical information into simple, user-friendly language.
• Familiarity with content management systems (CMS) and help desk software such as Zendesk.
• Experience with SEO principles and tools such as Google Analytics or SEMrush.
• Strong project management skills and the ability to manage multiple projects simultaneously.
• Experience working with cross-functional teams and managing stakeholder relationships.
• Knowledge of customer support practices and experience working closely with customer support teams.

Preferred Skills:

• Experience with video content creation or multimedia help resources.
• Familiarity with UX writing principles and content accessibility standards.
• HTML or web development knowledge.
• Multilingual capabilities are a plus.

Personal Attributes:

• Detail-oriented, with a commitment to producing high-quality, accurate content.
• Customer-focused with a strong desire to help users solve problems independently.
• Excellent communication and collaboration skills.
• Able to work independently and prioritize in a fast-paced environment.