Content Management Specialist

Role & responsibilities

Your primary focus will be general Knowledge Curation activities, such as identifying, extracting and sanitizing meaningful content across various document repositories and sharing it back .

While supporting your Content Manager, you will contribute to multiple activities and initiatives while providing exceptional customer service to Topic, Cases and Practice Areas teams.

YOURE GOOD AT

• Understanding Knowledge Management (KM) concepts & comprehension of KM as an area of work

• Capturing content from high-impact cases Practice Areas, under supervision of the Content Manager (Team Lead) and TL and in close collaboration with the case teams

• Working with Content manager to timely identify PA knowledge gaps on company's intranet to fill it with targeted case curation

• Achieving PA's Content quality with Content Manger to make sure knowledge IP is relevant to PAs with fast changing commercial priorities & searchable on intranet

• Conducting sanitization services to provide high quality of work with successful response rates from case teams while meeting high confidentiality standards

• Working in a well-organized, self-starting fashion with good prioritization skills and the ability to work autonomously and as part of a global team

• Adapting per stakeholder requirements with excellent process and planning skills strong follow through and accountability essential

• Cross-team projects, fostering collaboration and innovation in the job to improve processes/projects

• Building relationships with assigned PA, supports on providing specific services and drafts basic reports on KM Activity

• Reviewing project objectives with Team Manager and proactively suggesting most appropriate and timely approach

• Raising and helping resolve process related issues as they arise

• Proactively solving recurring and familiar problems. Ability to discern complexity of problems and solicit solutions accordingly

• Developing relationships with own team/Practice/Function and can provide support to teams

• Working with Specialists/Sr Specialist in the team/PA to develop stronger understanding and provide specific support services

YOU BRING

• University degree with demonstrated high academic achievement

• Good business knowledge and proficiency with research techniques/approaches

• Knowledge of relevant sector/ topic will be an advantage.

• Fluency in English; Excellent business writing skills

• Outstanding interpersonal and communication skills

  to interact with internal and external stakeholder while working in a global collaborative team environment

Please share your resumes on alpa_jain@persolkelly.com

CONFIDENTIAL NOTE:

By submitting your resume or personal data, you acknowledge reading and agreeing to our

SECURITY NOTE:

We at PERSOLKELLY India or our representatives, do not ask job seekers for fees, personal banking information, or payments through unofficial channels. Official communications will only come from @persolkelly.com. Report any suspicious activity to