Job
Description
As a Vice President of Content Design within the Lending Innovation team at JPMorgan Chase, your role is crucial in leading content design initiatives that shape customer experiences and drive innovation. You will be responsible for developing and executing content plans to create inclusive, usable product experiences. By leveraging your expertise in content design and architecture, you will play a pivotal role in shaping customer experiences through engaging, user-friendly content that effectively communicates complex concepts to a diverse audience. Your contributions will be essential in championing inclusive design and enhancing the overall customer experience. **Key Responsibilities:** - Develop and implement content design strategies for multiple components of a product or a series of small products, ensuring alignment with business requirements and user experience goals. - Facilitate end-to-end discovery workshops with designers to understand the narrative and content architecture needed for intuitive and highly usable products. - Utilize content models and taxonomies to design, structure, and organize digital content that guides customers through the experience and simplifies complex technical concepts. - Collaborate with cross-product teams to establish consistent voice and narrative structures across products and services. - Advocate for inclusive language for a diverse audience, ensuring seamless and positive interactions throughout the customer journey. **Qualifications Required:** - 5+ years of experience in content design, editing, writing, strategy, process, and architecture for digital products and platforms. - Ability to design effective content architecture for enhanced user experience and easy navigation within products or websites. - Proficiency in written and verbal storytelling, crafting clear, engaging content that clarifies complex concepts for diverse audiences. - Extensive experience in facilitating workshops for product and experience design to create compelling content journeys. - Advanced technical literacy and a deep understanding of content platforms and their impact on user experience. In addition, the job description did not include any additional details about the company. As a Vice President of Content Design within the Lending Innovation team at JPMorgan Chase, your role is crucial in leading content design initiatives that shape customer experiences and drive innovation. You will be responsible for developing and executing content plans to create inclusive, usable product experiences. By leveraging your expertise in content design and architecture, you will play a pivotal role in shaping customer experiences through engaging, user-friendly content that effectively communicates complex concepts to a diverse audience. Your contributions will be essential in championing inclusive design and enhancing the overall customer experience. **Key Responsibilities:** - Develop and implement content design strategies for multiple components of a product or a series of small products, ensuring alignment with business requirements and user experience goals. - Facilitate end-to-end discovery workshops with designers to understand the narrative and content architecture needed for intuitive and highly usable products. - Utilize content models and taxonomies to design, structure, and organize digital content that guides customers through the experience and simplifies complex technical concepts. - Collaborate with cross-product teams to establish consistent voice and narrative structures across products and services. - Advocate for inclusive language for a diverse audience, ensuring seamless and positive interactions throughout the customer journey. **Qualifications Required:** - 5+ years of experience in content design, editing, writing, strategy, process, and architecture for digital products and platforms. - Ability to design effective content architecture for enhanced user experience and easy navigation within products or websites. - Proficiency in written and verbal storytelling, crafting clear, engaging content that clarifies complex concepts for diverse audiences. - Extensive experience in facilitating workshops for product and experience design to create compelling content journeys. - Advanced technical literacy and a deep understanding of content platforms and their impact on user experience. In addition, the job description did not include any additional details about the company.
