Contact Center Shared Services Representative

As a Contact Center Shared Services Representative at HSBC, you will play a crucial role in delivering quality customer service over the phone, resolving customer queries, and ensuring high levels of customer satisfaction. Your responsibilities will include: - Handling multiple customer queries on various products and propositions in a contact center environment - Interpreting and addressing complex customer enquiries to provide relevant products, services, and solutions - Taking ownership of customer issues, conducting necessary research, and following up to ensure resolution - Achieving individual key performance indicators while adhering to operational risk control and compliance measures - Providing empathetic and conflict-resolving communication with clients - Maintaining a high level of quality support in every customer interaction - Adapting support approach to suit customers" varying levels of experience - Collaborating positively with team members, customers, and partners To qualify for this role, you must meet the following requirements: - Have at least a high school diploma and be of legal working age - Proficient in English (Written/Spoken) with good typing skills - Open to working flexible shifting schedules - Customer-centric with the ability to thrive in a team environment - Attention to detail and a commitment to meeting customer expectations - Ability to work in a high-volume, fast-paced environment - Proficiency with personal computers and basic software packages - Excellent verbal and written communication skills, maintaining polite and friendly interactions at all times Join HSBC as a Contact Center Shared Services Representative and be a part of a global organization dedicated to making a positive impact on individuals and economies worldwide.,