Contact Center Executive

Job Brief

We are seeking a dynamic and customer-focused Contact Centre Executive to join our team. As a Contact Centre Executive, you will be the first point of contact for our customers and play a crucial role in ensuring their satisfaction. You will be responsible for providing excellent customer service, addressing inquiries, resolving issues, and maintaining a high level of professionalism.

Key Responsibilities:

Customer Interaction:

Issue Resolution:

Product Knowledge:

Documentation:

Quality Assurance:

Escalation:

Sales Support:

Qualifications and Skills:

• A bachelor degree is required.
• Previous experience in a customer service or contact centre role is preferred.
• Excellent communication skills, both verbal and written.
• Strong empathy and the ability to understand and address customer concerns.
• Patience and a calm demeanour when dealing with frustrated or upset customers.
• Technical proficiency with various software and tools used in customer interactions.
• Problem-solving abilities and the capacity to think on your feet.
• Multi-tasking skills to handle multiple customer inquiries through different channels.
• Adaptability to changing situations and customer needs.
• Teamwork and collaboration with colleagues to solve complex issues.
• Professionalism and a courteous demeanour.