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Aster DM Healthcare
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Contact Center Associate

Contact Center Associate

Aster DM Healthcare

1 - 3 years

2 - 3 Lacs

bengaluru

Posted:3 days ago| Platform:

Apply

Skills Required

excellent verbal and written communication skills strong problem solving and analytical skills ability to multitask

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities:

Customer Service:

Respond to customer inquiries via phone, email, chat, or other channels.
Resolve customer complaints and issues promptly and professionally.
Provide accurate information about products or services.

Communication:

Communicate effectively and clearly with customers, colleagues, and management.
Active listening to understand customer needs and concerns.

Problem-Solving:

Troubleshoot and resolve customer issues efficiently.
Escalate complex issues to senior representatives or management when necessary.

Data Entry and Record-Keeping:

Accurately document customer interactions in CRM software.
Maintain up-to-date customer information.

Quality and Performance:

Meet or exceed performance metrics (e.g., first-call resolution, customer satisfaction).
Participate in quality monitoring and coaching sessions.

Team Collaboration:

Collaborate with colleagues to share knowledge and best practices.
Contribute to a positive and supportive team environment.

Skills:

Excellent communication, listening, and problem-solving skills.
Ability to work in a fast-paced, dynamic environment.
Proficient in CRM software and Microsoft Office.
Strong customer service and conflict resolution skills.

Soft Skills:

Empathy, patience, and understanding.
Adaptability and flexibility.
Positive attitude and teamwork.

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Aster DM Healthcare

Healthcare

Ernakulam

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