Contact Center AI Platform (CCAIP) Administrator

Key Responsibilities

• Perform administrative functions to support the operation of the contact center.
• Analyze, troubleshoot, and configure the CCAIP platform.
• Manage functions and reporting with CCAIP.
• Set up and configure cloud-based resources.
• Monitor and troubleshoot issues.
• Manage access and security.
• Optimize performance.
• Work with different teams and stakeholders to ensure CCAIP infrastructure meets organizational requirements.
  

Technology Skills

• CCAIP: Core features, functionality, reporting, and configuration
• Cloud Platforms: Google Cloud Platform (GCP)
• Contact Center AI: Conversational AI, telecommunications, networking, or contact centers
• Integration: Sophisticated telephony and digital chat systems
• Security: Access control, security management
• Collaboration: Google Workspace, collaboration tools
• Required qualifications to be successful in this role
• Bachelor's degree in Computer Science Engineering or related field.
• 4-7 years of experience in managing cloud-based contact center solutions, preferably with Google Contact Centre AI Platform (CCAIP).
• Strong problem-solving skills, with the ability to troubleshoot complex technical issues.
• Excellent communication and collaboration skills, with the ability to work with diverse stakeholders.
• Ability to work in a fast-paced environment and adapt to changing requirements.
  

Additional Information

• Job Type: Permanent Full Time
• Work Profile: Hybrid
• Years of Experience: 4-7 Years
• Location: Bangalore
  

• Competitive salaries and comprehensive health benefits
• Flexible work hours and remote work options.
• Professional development and training opportunities.
• A supportive and inclusive work environment.