Consultant - Support

Job Description

Artify Talent Studio is looking for Consultant - Support to join our dynamic team and embark on a rewarding career journey. Customer Assistance: Providing timely and helpful support to customers who reach out with inquiries, problems, or requests for assistance. Issue Resolution: Diagnosing and troubleshooting technical issues, product malfunctions, or service disruptions, and offering solutions or workarounds. Technical Expertise: Demonstrating a deep understanding of the products, services, or systems being supported, and staying updated on changes and updates. Communication: Communicating with customers via various channels, such as phone, email, live chat, or in-person, in a professional and courteous manner. Documentation: Recording customer interactions, including the nature of the issue and the steps taken to resolve it. Product Knowledge: Maintaining a strong knowledge of the company's products, services, or systems to provide accurate and effective support. Training and Education: Assisting customers in understanding and effectively using the products or services by providing guidance and training.