Consultant Specialist

Hsbc

6 - 11 years

25 - 30 Lacs

hyderabad

Posted:2 hours ago| Platform:

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Skills Required

unix business services automation production support ihs analytical problem management wps middleware financial services

Work Mode

Work from Office

Job Type

Full Time

Job Description

Provide 24x7 production support for middleware technologies, serving as a Subject Matter Expert for the team.
Perform root cause analysis and implement permanent fixes for production issues, investigating and resolving performance problems.
Lead crisis calls, participate in problem reviews (MIR and PIR), and mentor team members to improve performance.
Drive continuous improvement by identifying automation and self-healing opportunities to reduce manual effort and standardize processes.

Requirements

Requires 6+ years of experience with WebSphere suit of Application Servers like (WPS,Liberty,BPM), IHS, Oracle Weblogic ,Apache tomcat and a strong understanding of business services and their architectures. Good to have Knowledge of wsadmin scripting, problem determination & performance monitoring tools like IBM Support Assistant Workbench, Heap Analyzer etc. and log files to troubleshoot issues & Unix operating systems and commands.
Provide WebSphere and web technology support for pre-production and production environments, resolving application and infrastructure issues.
Apply standards and best practices to ensure quality deliverables and maintain high service availability.
Proactively review and improve processes to increase efficiency and meet agreed-upon service level agreements (SLAs).
Prioritize incidents by understanding business requirements and technical specifications.
Investigate issues using performance monitoring and tuning methodologies.
Lead problem resolution efforts, employing analytical and problem-management skills to prevent recurrence.
Escalate issues appropriately and be prepared for 24/7 support, including crisis calls.

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