Consultant

Job Description

Roles & Responsibilities: ● Communicate effectively with clients via phone, email, and other channels to understand their service needs. ● Provide expert consultation on attestation, apostille, and translation services, including process guidance and documentation requirements. ● Offer step-by-step support to clients throughout the service lifecycle, ensuring clarity and transparency. ● Proactively follow up with inquiries and work towards converting leads into confirmed business. ● Coordinate logistics for the pickup and handling of client documents, ensuring timely and secure transfers. ● Deliver regular updates to clients regarding the status of their requests, maintaining trust and satisfaction. ● Ensure service delivery meets the company’s quality standards, with consistency and accuracy. ● Address client feedback and queries promptly, ensuring effective resolution and continuous improvement. ● Collaborate closely with internal departments (operations, logistics, customer service, etc.) to ensure seamless end-to-end service execution