Configuration Administrator -Core Services (DB Monitoring)

Global Service Center (GSC) operating from Chennai, India, is a part of CHQ - IS supporting Expeditors Information Services. GSC started with 6 employees now we are 540+ employees today delivering world class Information services globally. This Strategic Center's plays a vital role in delivering value to our people, business and customers. We will continue to deliver services as we continue to grow responsibly in the coming years.

Expeditors is a global logistics company headquartered in Seattle, Washington. As 500 company, we employ over 18,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Software Infrastructure team is responsible for the shared technologies our company uses to deliver internal and external systems. We are the custodians of centralized Monitoring tools such as Guardium, Grafana, Prometheus & ELK stack and Databases like DB2, PostgreSQL and Mongo DB. We advise development teams on the best ways to onboard the applications into the monitoring environment.

You need to be constantly on the lookout for opportunities to improve our Infrastructure in ways that support development team autonomy. You take pride in your excellent customer service. You work well in a team environment and know how to bring out the best in your colleagues.

You will contribute by implementing monitoring and observability improvements that demonstrate the benefits of the latest technologies, on premises and in the cloud. Most importantly, you are passionate about helping our customers learn to monitor awesome applications every day.

KEY RESPONSIBILITIES

• Knowledge on any of the DAM tools like Guardium, Imperva or others.
• Monitor database performance to identify database configuration, hardware, and SQL query tuning opportunities.
• Monitor database resource usage and recommend hardware/software changes as needed.
• Monitor database utilities to ensure maintenance policies are being implemented.
• Managing and implementing centralized monitoring Infrastructure software.
• Delivering exceptional service to help development teams to embrace the monitoring and observability capabilities.
• Stay updated with the latest database technologies, trends, and best practices.
• Active participation in the Expeditors Database Administrator Community of Practice.

Minimum Qualifications

• Comfortable and effective at communicating with technical and non-technical stakeholders.
• 4 to 10 years Database administration experience.
• Strong knowledge of PostgreSQL, Mongo DB and DB2 databases.
• At least one year’s experience with UNIX / Linux scripting.
• At least one year’s experience with automation tools like Ansible.

Desired Qualifications

• Experience in integrating monitoring tool with ServiceNow, Slack or PagerDuty, MS Teams and CI/CD tools like Jenkins or GitLab Runner.
• Strong knowledge of SQL Server relational database management systems and concepts.
• Ability to adapt to new technologies and learn quickly.
• Able to formulate and implement a design strategy from a mix of business requirements, concept documents, and verbal descriptions.
• Strong grasp of automation tools.

REPORTING STRUCTURE

• Team Manager, Information Services

Expeditors offers excellent benefits:

• Paid Vacation, Holiday
• Health Plan: Medical Insurance
• Employee Stock Purchase Plan
• Training and Education Programs
• Unlimited opportunities for career advancement