Compliance & Training Executive

Job Description

Job Description: Compliance & Training Executive Location: House of MG, Ahmedabad Job Summary: To implement and monitor Standard Operating Procedures (SOPs) across all hotel departments. The candidate will ensure SOPs are aligned with ISO standards and consultant-set procedures, maintain updated documentation, conducting audits, and prepare for ISO certification within three months. The role also involves evaluating departmental performance and improving guest experience ratings. Key Responsibilities: ISO Compliance & Documentation Should have good control on ISO documents and systems. Implement corrective actions for non-compliance issues. Performance Evaluation & Audits Assist the consultant trainer in quantitative and qualitative performance reviews. Conduct monthly inter-departmental audits to measure SOP adherence. Provide reports on audit findings and corrective measures. Guest Experience & Service Quality Improve guest feedback and ratings through SOP enforcement. Training & Reporting Train department heads and staff on ISO documentation and compliance. Prepare weekly and monthly compliance reports for management. Ensure timely documentation updates across departments. Key Performance Indicators (KPIs) ISO Certification within 3 months with minimal compliance issues. 100% completion of monthly inter-departmental audits with performance reports. Improved guest feedback scores and reduced complaints. Consistent SOP adherence and reduced operational errors. Job Types: Full-time, Permanent Pay: Up to ₹45,000.00 per month Benefits: Commuter assistance Food provided Leave encashment Paid sick time Provident Fund Schedule: Day shift Supplemental Pay: Yearly bonus Work Location: In person Expected Start Date: 01/08/2025