Trade Operations Analyst Intercontinental Exchange

1.0 - 5.0 years

0 Lacs

hyderabad, telangana

On-site

The Operations team at ICE provides technical expertise, customer service, and innovative tools to support global functions including Systems, Network, and Trading Operations, Internal IT Support, Information Security, Client Services, and Data Centers. These functions ensure smooth, secure, and efficient operations of the business. As a Trade Operations Analyst, you will be responsible for operating and monitoring ICE Endex's gas spot markets. Your role is crucial in maintaining ICE's commitment to customer service, integrity, and transparency in financial marketplaces. You will be involved in day-to-day operational activities, ad hoc reporting, and market surveillance support. The ideal candidate should be team-oriented, self-motivated, possess strong communication and presentation skills, and demonstrate a solid understanding of customer support excellence. Key Responsibilities: - Support the orderly trading and operations of short-term European physical gas markets - Ensure correct and timely administration of transactions in an automated system - Monitor market parties" conduct with respect to exchange market rules - Adhere to critical nomination timelines for pipeline flow alignment with demand - Assist new and existing companies in efficient use of proprietary systems, issue resolution, problem-solving, and training - Provide quick responsiveness to customers for functionality support and issue resolution - Monitor system health and usage, escalating recurring or high-priority issues - Provision access to tools and applications required for customer connectivity with ICE - Conduct real-time surveillance of electronic trading activity in ICE products - Produce operational reports for metrics and query tracking Requirements: - College degree or equivalent work experience in a customer-focused environment - Knowledge of commodity markets, financial trading, or energy is advantageous - Strong problem-solving and analytical skills, attention to detail, and multitasking abilities - Excellent communication skills with demonstrated interpersonal skills - Team player with a commitment to customer service - Proficiency in computers, including Microsoft Office applications and operating systems Schedule: - This role supports global customers 24/7, requiring rotating shifts including nights and weekends.,

Posted 6 days ago

Apply

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.