Job
Description
Key Responsibilities: Community Engagement: - Actively engage with the community across various platforms (social media, forums, blogs, etc.). - Respond to comments, questions, and concerns in a timely and professional manner. - Foster positive discussions and interactions within the community, encouraging participation. - Build relationships with community members, influencers, and advocates. Content Creation & Moderation: - Collaborate with the content team to create relevant and engaging content for the community (posts, articles, videos, etc.). - Moderate user-generated content to ensure it aligns with community guidelines and brand values. - Organize and manage events, webinars, or campaigns to boost community involvement. Community Development: - Help grow the community by identifying opportunities to expand. - Onboard new community members and provide them with resources and guidance. - Identify key community influencers and foster strong relationships with them. Feedback & Insights: - Gather feedback from the community and provide insights to internal teams (product, marketing, etc.). - Monitor and report on community performance metrics, such as engagement levels and sentiment analysis. - Stay informed on community trends and competitors to suggest improvements. Crisis Management: - Handle any community-related issues or crises calmly and professionally. - Escalate serious issues to the relevant departments and follow through to resolution. Key Skills & Qualifications: - Bachelor's degree in Marketing, Communications, or a related field. - 2-3 years of experience in community management, customer support, or social media roles. - Excellent verbal and written communication skills. - Strong understanding of social media platforms, online communities, and digital engagement strategies. - Empathy, patience, and the ability to handle difficult situations diplomatically. -Analytical skills to interpret community metrics and provide actionable insights. - Proficiency in using community management tools and social media platforms (e.g., Discord, Slack, Facebook Groups). Preferred Skills: - Experience with content creation and management. -Knowledge of SEO and content optimization. - Familiarity with online communities related to the industry. Why Join Us: - Here, you won't just be an employee; you'll be part of a family that encourages learning, growth, and innovation. We would like to hear from you if- -You are interested in being a part of a young and fast paced environment; to implement market best practice. - You are keen to put in place strong processes, and systems, and this is a chance to work in a company which is not burdened by legacy systems. - You realise that you are joining the team at an early stage, and can play a pivotal growth role as the company grows; you are excited to be early at the table. - You care about people and your team members, and you want to influence positive changes at the workplace.
