Communications Trainer

2 - 7 years

3 - 8 Lacs

Posted:10 hours ago| Platform: Naukri logo

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Full Time

Job Description

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Role & responsibilities

  • Conduct detailed Voice & Accent and culture training (US clients) and coordinate New Hire, Progression & Enhancement Training activity
  • To be able to coach new hires/existing staff on their communication skills , soft skills, rapport building, telephone etiquette and monitor their progress
  • Content Development
  • Provide Coaching & Feedback and supervision during OJT/Nesting period
  • Monitor calls on Communication, Soft Skills, and Process & Compliance Parameters.
  • Provides Coaching & Feedback to enhance agent performance.
  • Develop action plans for the bottom quartile and ensure that they move up the learning curve by means of Special Coaching
  • Analyze Audit data, Compliance, Communication & Process related data. Prepare & Implement action plans
  • Excellent written and verbal communication skills in English
  • Presentation feedback and coaching skills.

Interested candidates can share their CV's on Swapnil.Bhimani@cybertech.com

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