Collections Executive

Wroots Global Private Limited

0 - 3 years

0 Lacs

bangalore

Posted:23 hours ago| Platform: Shine logo

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Skills Required

collection hindi telecalling telesales tele

Work Mode

On-site

Job Type

Full Time

Job Description

Collections Executive

This position manages loan recovery and customer communication. Responsibilities involve field work, handling calls and queries, maintaining records, and meeting collection targets. Requirements include a minimum 12th pass qualification, preferred experience in collections or sales, basic computer skills, and strong communication, often in Hindi or regional languages

Key Responsibilities

Outbound Calling: Contact potential and existing customers for new loan applications or to follow up on repayments.
Sales & Pitching: Clearly explain KreditBee's products, features, benefits, and loan terms over the phone.
Customer Engagement: Engage customers, understand needs, address queries, and build rapport.
Collections: Remind customers of EMIs, follow up on missed payments, explain consequences, and set payment plans.
Target Achievement: Meet daily, weekly, and monthly sales/collection targets.
Documentation & Data Entry: Accurately record call details, follow-ups, and customer information in systems.
Issue Resolution: Handle customer complaints and misunderstandings, escalating complex cases when necessary

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