Collection Manager - Soft Bkt

You will be responsible for allocating portfolios to vendors based on past performance trends and Field Officer availability, as well as creating adequate manpower capacity for the portfolio. You will need to review cases with Field Officers / Team Leaders and assign work based on the disposition code. Coordinating with agency resources for call planning to ensure better resolution and providing appropriate support to the agency on challenging cases will be a key part of your role. Additionally, you will be in charge of allocating receipt books & Repo kits and auditing them periodically. Ensuring agency billing closure within 60 days of the completed work month is a crucial task. You will also need to obtain prior approvals in repo cases and assist the agency in managing repo-related issues. Handling collection/repo related customer service issues/escalations will be part of your responsibilities. Coordinating with the legal team to initiate legal actions against chronic defaulters and collaborating with enforcement agencies in cases filed against the organization by customers/third parties will also be essential. Tracking and reviewing BKT resolution with agencies and FOs and restricting flow rates to the next BKT based on the location you are handling are critical aspects of the role. Identifying and removing non-performing FOs, recruiting a fresh team, and providing training as needed will be expected. Closing CRM queries within the assigned TAT, reverting RCU audit queries before the TAT, and implementing committed actions at the field level are part of your duties. Discussing receipt book discrepancies with the agency and ensuring no reoccurrence of such issues in the field will also be your responsibility. Achieving 100% utilization of HHT and submitting reports to ACM / RCM regularly, as well as informing the IT team of non-working HHTs for necessary support, are important tasks. Qualifications Required: - Minimum 2-3 years of collection experience in any automotive products like LMV, TW, 3W, LCV, MCV, HCV - Experience in managing collection agencies - Excellent data management skills - Ability to work as an individual performer,