Collection Manager - Commercial Vehicle Loans - Soft Bkt

The role requires allocating portfolios to vendors based on past performance trends and Field Officers (FOs) availability, as well as creating adequate manpower capacity for the portfolio. You will review cases with FOs/Team Leaders (TLs) and assign work based on the disposition code. Coordinating with agency resources, you will plan calls for better resolution and provide appropriate support to the agency on challenging cases. Additionally, you will handle the allocation and auditing of Receipt books & Repo kits periodically. Ensuring timely closure of agency billing within 60 days of the completed month is crucial. You will also be responsible for obtaining prior approvals in repo cases and assisting agencies in managing repo-related issues. Handling customer service issues/escalations related to collections/repos will be part of your responsibilities. You will collaborate with the legal team to initiate legal actions against chronic defaulters and work with enforcement agencies in cases filed against the organization by customers/third parties. Tracking and reviewing BKT resolution with agencies and FOs at the operational level is essential. Ensuring controlled flow rates to the next BKT based on the location you are managing is a key aspect of the role. You will need to optimize team performance by removing non-performing FOs, recruiting a fresh team, and providing training as necessary. Closing CRM queries within the assigned Turn-Around-Time (TAT) and responding to RCU audit queries promptly are part of your duties. Discussing Receipt book discrepancies with the agency to prevent reoccurrence of such issues in the field is important. Achieving 100% utilization of Hand Held Terminals (HHT) and submitting regular reports to Area Collection Manager (ACM) / Regional Collection Manager (RCM) is required. Informing the IT team of any non-functional HHT for necessary support is also part of the role. The ideal candidate should have a minimum of 2-3 years of collection experience in automotive products such as LMV, TW, 3W, LCV, MCV, or HCV. Experience in managing collection agencies, excellent data management skills, and the ability to work as an individual performer are essential for this position.,