Collection Executive

Job Description

Company Name: Synergipro BPO Solutions Pvt. Ltd Department: Collections & Recovery Location: D-16, Koel Nagar, Rourkela, Landmark: Near Canara Bank Employment Type: Full-Time Age Limit: 18-30 Job Summary: The Collection Executive is responsible for recovering overdue payments from customers, ensuring timely collection of EMIs, and maintaining a healthy portfolio. The role requires strong communication, negotiation, and interpersonal skills to manage customer relationships while adhering to company policies and regulatory guidelines. Key Responsibilities: Follow up with customers for overdue payments through phone calls. Negotiate and convince borrowers for timely repayment or settlement of dues. Ensure compliance with RBI and NBFC regulations while dealing with customers. Maintain proper documentation of collections and update repayment records. Achieve assigned collection targets and key performance indicators. Maintain a professional approach and protect the company’s reputation at all times. Qualifications and Skills: Education: Graduation should be completed Good to have 1–2 years of experience in collections, preferably in NBFCs, banks, or microfinance institutions. Skills: Good communication and negotiation skills Basic excel & computer knowledge and data entry skills Understanding of financial products like personal loans, business loans, two-wheeler loans, etc. Ability to handle difficult customers professionally Honest and dependable Customer-focused attitude Resilient under pressure Contact Person: (HR Team) Monalisha Swain - 6370884664 Mrutunjay Prusty - 8917376062 Job Types: Full-time, Permanent, Fresher Benefits: Provident Fund Schedule: Day shift Supplemental Pay: Performance bonus Work Location: In person