Collection Excutive

1 years

1 - 4 Lacs

Posted:1 week ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities

· Contact customers through phone calls, WhatsApp, and remind them about overdue payments.

· Explain outstanding EMI, penalty and due dates clearly to customers.

· Convince customers to make payment within the committed timeline.

· Provide payment link to customers and follow up until payment confirmation.

· Maintain daily follow-up tracker and update customer responses on CRM / Excel sheet.

· Coordinate with team leader for escalated / dispute cases.

· Identify fraud or skip customers and mark the case accordingly.

· Help customers with settlement, waiver or loan closure process

Required Skills & Qualifications

· Minimum 12th Pass / Graduate preferred

· Good communication skills (Hindi / English / regional language)

· Prior experience in tele-collection

· Basic computer knowledge (Excel, M S word, CRM)

· Negotiation and convincing skills

· Ability to work under target pressure

Job Types: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹40,000.00 per month

Education:

  • Higher Secondary(12th Pass) (Preferred)

Experience:

  • total work: 1 year (Preferred)

Work Location: In person

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Mahavira Finlease Limited logo
Mahavira Finlease Limited

Financial Services

DELHI Delhi

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