Work from Office
Full Time
About The Role RoleSpecificResponsibilities Worksextensivelywithcustomersalongwithappropriateinternalandexternalresources(e.g. Ciscoaccountteams,partners) onthe strategy/deployment/optimization ofCiscoservicesand solutions Takesleadershiproleinexecutionofdeliveryprojects Improvessolutionsandmethodsdevelopedinthefieldforusetothewiderpractice(knowledge sharing) Creates,reviewsandapproves project deliverablese.g. Designrecommendations,HighLevelDesign,LowLevelDesign,Implementation/ChangeManagementPlans Buildsand/orleverage testenvironmentsasrequiredtoresolvehighlycomplexproblems andcompatibility issues Leveragessoftwareskillsandtoolstoconfigure,deployand/ortroubleshootCiscoproductsand solutions. Contributes bothdevelopment ofdigital intellectual capital(e.g.scripts,digital signatures). Actsasafocalpointforproblemresolutionforassignedcustomerengagements.Assuresproper andquickresolutionofcomplexcustomerproblemsacrossan appropriate range oftechnologies. CoordinatewithTACtoworkonP1andP2issues. UCCE-solidhands-onexperiencerequiredonUCCEcomponentslikeICM,PG,CVP,CTI,Finesse,CUIC UCCX-KnowledgeandexposureinUCCXisaplusbutnotmandate Stronghands-onCCimplementationworkneededwithtroubleshootingcapabilities. About The Role - Grade Specific Focus on Industrial Operations Engineering. Fully competent in own area. Acts as a key contributor in a more complex/ critical environment. Proactively acts to understand and anticipates client needs. Manages costs and profitability for a work area. Manages own agenda to meet agreed targets. Develop plans for projects in own area. Looks beyond the immediate problem to the wider implications. Acts as a facilitator, coach and moves teams forward. Skills (competencies)
Capgemini
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My Connections Capgemini
Bengaluru
5.0 - 9.0 Lacs P.A.