CMS Executive

As a candidate for the position, your role will involve handling alerts, sending reports as per the shift schedule, temple monitoring, providing customer support, supporting engineers, raising internal tickets for issues, and daily communication with different branches for faulty sensors. You will be responsible for keeping a close eye on and handling alerts portal on a daily basis, maintaining records for branches, sending daily reports, and maintaining a list of customer contact persons for smooth communication. Key Responsibilities: - Handle alerts effectively and promptly - Send reports according to the shift schedule - Monitor temple activities - Provide customer support and assistance - Support engineers in their tasks - Raise internal tickets for any identified issues - Communicate with various branches daily to address faulty sensors - Maintain records for branches - Send daily reports - Manage a list of customer contact persons - Handle customer complaints and escalate when necessary - Coordinate with relevant departments to resolve issues efficiently - Ensure timely resolution of client issues - Track and address issues raised by clients - Manage customer emails and escalate as needed Qualifications Required: - Prior experience in customer support or a related field - Strong communication and interpersonal skills - Ability to multitask and prioritize effectively - Problem-solving skills and attention to detail - Familiarity with ticketing systems is a plus Please note that this is a full-time, permanent position with benefits including health insurance and provident fund. The work location is in person.,