CMDB Data Analyst

CMDB Data Analyst Job Description: The ServiceNow CMDB Data Analyst will be responsible for managing and analyzing Configuration Management Database (CMDB) data in ServiceNow. This role focuses on ensuring the accuracy, completeness, and integrity of CMDB data and involves close collaboration with various stakeholders to optimize CMDB data management and governance processes. The ideal candidate will have a strong background in data analysis, experience in CMDB management, and in-depth knowledge of ServiceNow IT Operations Management (ITOM), including Discovery and Service Mapping. Key Responsibilities: CMDB Data Management & Governance: Maintain and improve CMDB data quality, accuracy, and completeness. Develop and implement data governance practices for CMDB to ensure compliance with established standards and policies. Collaborate with asset and configuration management teams to define and enforce CI (Configuration Item) data model standards. Data Analysis & Reporting: Analyze CMDB data to identify inconsistencies, gaps, and opportunities for optimization. Generate and deliver periodic reports and dashboards on CMDB health, completeness, and accuracy. Utilize ServiceNow reporting tools to create customized dashboards for monitoring key CMDB metrics. ServiceNow CMDB Operations: Support ServiceNow Discovery and Service Mapping processes, ensuring that CI relationships are accurately mapped and maintained. Work closely with ServiceNow administrators and developers to optimize Discovery rules, event management, and data synchronization. Develop and manage CMDB health metrics and alerts within ServiceNow to monitor CI data quality and lifecycle management. Stakeholder Collaboration and Continuous Improvement. Required Skills & Qualifications: Technical Skills: ServiceNow Knowledge: Strong experience with ServiceNow CMDB, ITOM, ITSM, and Asset Management modules. Proficiency in ServiceNow Discovery and Service Mapping processes, including setup and tuning of Discovery rules, probes, and sensors. Familiarity with ServiceNows CI data model, including Hardware, Software, Network, and Cloud-based CIs. Experience with Service Graph Connectors, specifically for CMDB data integrations. Hands-on experience in managing data within ServiceNow’s Configuration Management Database (CMDB), including CMDB Health and CI Lifecycle Management. Data Analysis & Management: Proficient in data analysis and quality management, including identifying and resolving data discrepancies and issues. Strong skills in data governance practices, specifically focused on configuration item (CI) data. Experience with data reporting and visualization using ServiceNow dashboards, Performance Analytics, or other reporting tools. Proficiency in SQL, Excel, or other data manipulation tools for detailed data analysis and reporting. Scripting and Automation: Basic scripting skills in JavaScript or other ServiceNow-supported languages. Experience with automation in ServiceNow (e.g., using Flow Designer, business rules, or scripting). Integration Knowledge: Understanding of API-based data integrations between ServiceNow and third-party systems. Familiarity with REST/SOAP APIs for CMDB data ingestion and synchronization with external tools. ServiceNow Certifications: Mandatory: ServiceNow Certified System Administrator (CSA) Preferred: ServiceNow Certified Implementation Specialist - CMDB ServiceNow Certified Implementation Specialist - Discovery ITIL Foundation Certification Soft Skills: Strong analytical and problem-solving skills, with attention to detail. Excellent communication and presentation skills to interact with technical and non-technical stakeholders. Ability to work independently, prioritize tasks effectively, and manage multiple priorities. Familiarity with ITIL processes and principles. Preferred Experience: 5+ Years of experience on ServiceNow Platform with 3+ years of experience working with ServiceNow CMDB, Discovery, and Service Mapping. Background in IT Service Management (ITSM), particularly in Configuration and Asset Management. Experience working in a large-scale enterprise environment with complex CMDB requirements.