1.0 - 5.0 years

3 - 3 Lacs

Pune

Work from Office

Build and maintain strong relationships with residential customers through regular follow-ups, service updates, and feedback collection. Address customer inquiries and complaints promptly and professionally, ensuring high satisfaction levels. Provide product/service information and guidance to customers, helping them choose the best solutions for their needs. Coordinate with internal departments to resolve issues and ensure a seamless customer experience. Conduct post-sale follow-ups to ensure customer satisfaction and continued service engagement. Maintain accurate records of customer interactions, transactions, feedback, and complaints using CRM systems. Identify opportunities to upsell or cross-sell products and services to existing residential customers. Stay updated on company products, promotions, and market trends to provide informed support and recommendations.

Posted 3 weeks ago

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