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Cloud Support Engineer I - VDI

2 - 3 years

8 - 9 Lacs

Belgaum

Posted:4 days ago| Platform: Naukri logo

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Skills Required

IIS Windows OS Networking Active directory DNS Troubleshooting microsoft Virtualization SSL DHCP

Work Mode

Work from Office

Job Type

Full Time

Job Description

Responsibilities:
  • Maintain multiple customer environments.
  • Update and Manage ticket backlog based on internal policies.
  • Crisis Management - Identify any high-priority issues and escalate to the next level.
  • Provide Customer-First experience while utilizing phone calls, emails, and the ticketing system to manage cases.
  • Work cohesively with a team as well as all divisions of the company. Customer-first approach.
  • Effectively engage resources inside and outside of your team to further the troubleshooting and resolution of issues which may include other technical engineers, account teams, or project managers.
  • Deliver solutions that lead to problem resolution or mitigation with a high level of customer satisfaction.
  • Be able to independently research and learn new material/ concepts, then share the latest knowledge with the team.
  • Be able to listen to, accept, and accurately follow directions from senior engineers.
  • Be able to interface with Vendors to achieve resolutions for the customer.
  • Be able to upkeep various spreadsheets accurately.
  • Assist with creating, reviewing, and updating internal Knowledge Base Articles

Required:

  • An associates degree or 2 - 3 years of experience in a related field instead of a degree.
  • Excellent troubleshooting methodology.
  • Excellent communication, presentation, writing, and

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