Cloud Specialist 2

As a Cloud Specialist 2 at Hyland Software, you will be responsible for responding to monitoring alerts, resolving requests from customers, partners, and the company services team, handling incidents, conducting Disaster Recovery failover testing, and working scheduled maintenance windows within the cloud environment. **Key Responsibilities:** - Respond to monitoring alerts and resolve them promptly - Address and resolve requests from customers, partners, and the company services team - Handle incidents efficiently - Conduct Disaster Recovery failover testing - Work on scheduled maintenance windows within the cloud environment **Qualifications Required:** - Bachelor's degree in a relevant field - 3-5 years of experience in Infrastructure Support or NOC - Strong knowledge of Cloud technologies, SQL, and CRM based applications - Proficiency in troubleshooting and analytical skills - Familiarity with monitoring tools like SolarWinds, BMC, etc. - Knowledge of ITIL - Excellent oral and written communication skills - Ability to multitask and prioritize workload - Willingness to work in a 24/7 rotational shift model, including night shifts - Adaptability to continuously changing procedures and environments - Previous experience in customer handling is preferred At Hyland Software, we are dedicated to digitalizing workplaces and transforming operations for over 20,000 organizations globally. Join us in our mission to provide innovative software solutions and be part of a dynamic team that values excellence and customer satisfaction.,