Jobs
Interviews
Opentext logo

Cloud Service Manager

8 - 13 years

20 - 25 Lacs

Bengaluru

Posted:8 hours ago| Platform: Naukri logo

Apply

Skills Required

PMP Data management Project management Process improvement Customer support Information management EDI Analytics Monitoring

Work Mode

Work from Office

Job Type

Full Time

Job Description

we're looking for an enthusiastic, customer centric team player that thrives on providing the best possible experience for our clients. you'll need excellent communication and organizational skills along with the ability to manage complex internal relationships while maintaining a calm, positive and supportive attitude.
You will act as a trusted advisor to your accounts and collaborate with internal teams to ensure customer needs are met; run weekly status calls, monthly SLA reporting, business reviews, issue tracking, reporting and cross-functional communication with other OT development teams and Onshore Stakeholders.

 

An excellent opportunity to be part of the development of the cutting-edge customer success services - BN CSM Team.

 

WHAT THE ROLE OFFERS

  • Customer Health Ownership

    Proactively manage customer relationships to ensure optimal health status (green), driving satisfaction and long-term retention.

  • Project Execution & Delivery

    Lead end-to-end execution of customer projects, including weekly status calls, monthly SLA reviews, issue resolution, and coordination with cross-functional teams and the Onshore Delivery Manager.

  • Queue & Workflow Monitoring

    Oversee customer support and request queues to ensure timely and effective responses.

  • Stakeholder Collaboration & Estimation

    Partner with customers and internal stakeholders to evaluate work complexity and contribute to accurate quoting and time estimation.

  • Customer Data Management

    Maintain and own comprehensive customer profiles by consolidating data from multiple sources, ensuring a single source of truth for internal teams.

  • Customer Insights & Reporting

    Develop analytics and dashboards to provide a 360 view of customer health, usage trends, and engagement metrics.

  • Executive Communication

    Deliver regular updates and strategic communications to internal stakeholders and executive sponsors to maintain alignment on customer goals and outcomes.

  • Trusted Advisor Relationship

    Build strong, trust-based relationships with customers, serving as their advocate within OpenText to ensure their voices are heard and needs are met.

  • Process Improvement

    Contribute to ongoing enhancement of CSM best practices, playbooks, and engagement templates.

  • Customer Engagement Programs

    Collaborate with the Customer Experience team to design and execute tailored outreach initiatives such as product usage campaigns, newsletters, webinars, and user groups.

WHAT YOU NEED TO SUCCEED
  • Strong Project Management Expertise Proven ability to plan, execute, and monitor multiple customer-facing initiatives and programs effectively.
  • EDI Knowledge Solid understanding of Electronic Data Interchange (EDI) systems and their role in customer integrations and operations.
  • Flexible Work Hours Willingness and ability to work US business hours to align with customer needs and internal teams.
  • Leadership & Influence Ability to earn trust, command respect, and foster a collaborative environment among both customers and internal stakeholders.
  • Planning & Execution Skills Familiarity with structured approaches to planning, tracking progress, and controlling deliverables across projects.
  • Proactive Problem Solving Skilled in identifying potential risks early and implementing preemptive solutions to maintain project momentum.
  • Program & Project Methodologies Good understanding of established program and project management frameworks (PMP-based methodologies).
  • Adaptability & Curiosity High level of commitment with a continuous learning mindset; able to quickly grasp and implement new tools, technologies, and processes.
  • Excellent Communication Strong verbal and written English communication skills, capable of clearly articulating technical and business concepts to diverse audiences.

Education and Experience

BE/B.Tech /ME/ M.Tech/MCA with 8 years of work experience

More Jobs at Opentext

Sr. Software Engineer

Hyderabad

7 - 13 yrs
|

INR 9 - 15 Lacs

Technical Marketing Manager

Bengaluru

12.0 - 17.0 yrs
|

INR 8 - 12 Lacs

Lead Software Engineer

Bengaluru

5.0 - 10.0 yrs
|

INR 25 - 30 Lacs

Sr. Software Engineer

Bengaluru

5.0 - 10.0 yrs
|

INR 6 - 10 Lacs

Quality Assurance and Automation Engineer

Bengaluru

3.0 - 8.0 yrs
|

INR 5 - 15 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview
cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Google Play App Store
coding practice

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now
Opentext
Opentext

Software Development

Waterloo ON

RecommendedJobs for You

Opentext logo

Cloud Service Manager

Opentext

Bengaluru

Opentext logo

Cloud Service Manager

Opentext

Bengaluru

Epsilon Data Management logo

Cloud Service Manager

Epsilon Data Management

Gurugram

Publicis Groupe logo

Cloud Service Manager

Publicis Groupe

Gurgaon

Opentext logo

Cloud Service Manager

Opentext

Bengaluru

Opentext logo

Cloud Service Manager

Opentext

Bengaluru

Cloud Service Manager

Geetha Technology Solutions

Panjim / Panaji, Goa, India

Trigyn Technologies logo

Program Manager

Trigyn Technologies

Mumbai, Pune

Docusign logo

Program Manager

Docusign

Bengaluru

Amazon logo

Program Manager

Amazon

Hyderabad