Clinic Receptionist cum Telecaller_AG000032

Role: Clinic Receptionist cum Telecaller_AG000032

Location: Shop No. 106, Block A, Ratnakar Nine Square, Vastrapur, opposite Itc Narmada, Hotel, Ahmedabad, Gujarat 380015

Industry: Aesthetic, Wellness & Slimming

Job Description:

We are seeking a proactive and customer-focused Clinic Receptionist cum Telecaller to be the welcoming face and voice of our aesthetic, wellness, and slimming clinic in Ahmedabad. This dual-role position is crucial for ensuring smooth daily operations, providing exceptional client service, and contributing to our sales targets. The ideal candidate will combine strong communication skills with an energetic approach to manage front desk duties, handle client inquiries, and drive revenue growth through effective telecalling.

Key Responsibilities:

Client & Communication Management:

• Greet and assist clients and walk-ins in a professional and friendly manner.
• Manage both inbound and outbound calls, promptly answering inquiries and providing accurate information about clinic services.
• Schedule and confirm appointments for clients, ensuring efficient resource utilization.
• Maintain accurate client records and manage basic CRM updates.
• Follow up with clients for appointments, renewals, and feedback to ensure high satisfaction.

Sales & Lead Conversion:

• Actively promote clinic services and packages to convert leads into walk-ins and sales.
• Conduct effective phone-based interactions to convert inquiries into scheduled appointments and sales.
• Collaborate with the clinic team to identify upsell or cross-sell opportunities.
• Assist in executing sales strategies to contribute to monthly revenue targets.
• Be comfortable with sales targets and phone-based interactions.

Administrative & Operational Support:

• Manage front desk operations, including client check-ins and check-outs.
• Handle administrative tasks such as maintaining daily appointment planners and other relevant documentation.
• Ensure the reception area and waiting room are tidy and presentable, adhering to hygiene standards.
• Coordinate with the center team for smooth daily functioning and client flow.
• Assist with other operational or administrative tasks as required to ensure seamless clinic operations.

Requirements:

• 1+ year of experience in a client-facing role, preferably in sales, telecalling, reception, or front desk, within the wellness, clinic, or hospitality industry.
• Strong communication and convincing skills in both English and Gujarati (Hindi is a plus).
• Customer-focused with a positive and energetic attitude.
• Ability to work effectively in a team environment.
• Proficiency in basic computer operations and comfortable with CRM tools.
• Ability to work 6 days a week, including weekends if required.

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Day shift

Work Location: In person