Clinic/ Patient Support Executive- US

Clinic / Patient Support Executive- US

Company: CORE CLINICAL SERVICES

Work from office (One time Drop facility)

Work from Home also available (Need Pune based Candidate only)
Shift: Night Shift, Monday to Friday (5:30 PM - 2:00 AM IST)

Job Summary:

We are seeking a highly organized and compassionate Clinic/ Patient Support Specialist to join our team. This is a telecommuting role where you will be the first point of contact for our US patients and clinical staff, ensuring the smooth and efficient operation of our clinic from a remote setting. Your primary responsibility will be to manage patient communications and perform all administrative duties remotely, playing a crucial part in delivering high-quality healthcare.

This is a night shift position, supporting our US-based operations from 5:30 PM India Time to 2:00 AM India Time. The ideal candidate will be a proactive problem-solver with exceptional communication skills and the ability to thrive independently in a virtual work environment.

Key Responsibilities:

• Remote Communication & Patient Management:
• Serve as the first point of contact, handling all incoming and outgoing patient and clinical staff communications via phone, email, and other virtual channels.
• Schedule, reschedule, and confirm patient appointments while managing the clinic's master calendar.
• Update and maintain accurate patient records in our Electronic Health Record (EHR) system.
• Administrative & Coordination Duties:
• Handle a variety of clerical tasks, including data entry and preparing documents and reports, all performed remotely.
• Assist with billing inquiries and process payments, ensuring all information is accurate and confidential.
• Act as a key liaison between patients, doctors, nurses, and other clinical staff to ensure seamless communication and coordination of care.
• Operational Efficiency:
• Proactively address and resolve issues related to scheduling, patient inquiries, or clinic operations.
• Maintain strict patient confidentiality in accordance with all relevant regulations (e.g., HIPAA).
• Provide clear and concise instructions to patients regarding their appointments and care plans.

Qualifications

• Any graduate– English Medium Only
• A minimum of 1 year of experience in a US tele calling / support functions.
• Excellent English Communication Skills- Written and Verbal
• Proven experience with of working with US consumers. If you have experience of working in Healthcare, Patient Support, it would be good to have.
• Exceptional phone etiquette and verbal communication skills.
• Strong organizational skills and attention to detail.
• Ability to work independently and manage time effectively without direct supervision.
• If WFO- A dedicated home office setup (Laptop/ Headphone) with a reliable internet connection.

Desired Traits

• Female candidates only.
• A compassionate and professional demeanour.
• A natural ability to multitask and prioritize effectively in a fast-paced environment.
• A problem-solving mindset and a proactive approach to work.
• An understanding of medical terminology is a plus.

Application Question

• How many years of experience in US tele calling do you have?

To Apply

Interested candidates can share their resumes with our Human Resources department at [email protected]/ 9881122488

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Application Question(s):

• How many years of US Tele calling Experience you have ?

Work Location: In person