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Client Servicing Associate

Client Servicing Associate

Dechcept

3 - 8 years

2 - 4 Lacs

surat

Posted:1 day ago| Platform:

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Skills Required

client servicing performance marketing trello client relationship management notion asana seo project coordination

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Overview

We are looking for a proactive and client-focused Client Servicing Associate to join our growing marketing agency

This role is pivotal in ensuring client satisfaction, maintaining strong relationships, and coordinating with internal teams to deliver high-impact marketing campaigns

The ideal candidate is a great communicator, well-organized, and understands how to translate client needs into actionable plans.

Key Responsibilities

Client Relationship Management

Act as the primary point of contact for assigned clients.

Maintain regular communication and ensure timely updates, feedback, and approvals.

Build strong, long-term relationships based on trust and performance.

Project Coordination

Understand client goals and communicate briefs clearly to internal teams.

Coordinate with creative, content, SEO, performance marketing, and design teams to ensure timely delivery of projects.

Track project timelines, deliverables, and client expectations.

Campaign Oversight & Reporting

Oversee the execution of digital marketing campaigns (organic & paid).

Ensure alignment between campaign performance and client objectives.

Prepare and deliver performance reports, insights, and recommendations.

Problem Solving & Support

Handle client concerns, feedback, and escalations with professionalism and urgency.

Offer proactive solutions to improve service and campaign outcomes.

Help clients understand digital marketing services and campaign strategy.

Follow-ups & Documentation

Maintain proper documentation of discussions, requirements, and approvals.

Send follow-ups to clients, internal teams, and vendors to ensure accountability.

Schedule meetings, calls, and reviews as required.

Job Requirements

Bachelors degree in Marketing, Communication, Business, or a related field.

13 years of experience in client servicing, account management, or project coordination (preferably in a marketing or advertising agency).

Excellent communication and interpersonal skills.

Strong organizational and multitasking abilities.

Ability to understand marketing strategies, advertising channels, and client needs.

Proficiency in using tools like Google Workspace, Excel, project management platforms (e.g., Trello, Asana, or Notion).

Ability to work under pressure and meet tight deadlines.

Required Skills

Client Communication & Relationship Management

Project Coordination & Work Management

Understanding of Digital Marketing & Advertising

Problem-Solving & Conflict Resolution

Presentation & Reporting Skills

Follow-Up and Task Tracking

Professional Email & Proposal Writing

Collaborative Team Player Mindset

Attention to Detail & Accountability

Basic Understanding of Campaign Metrics & Insights

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Client Servicing Associate