Client Service Specialist Job

Job Description

About the job: Key responsibilities: 1. Oversee contract negotiations and ensure a smooth onboarding process for new clients. 2. Build and maintain strong, long-lasting client relationships by providing exceptional customer service. 3. Proactively identify and develop new business opportunities, including upselling services to existing clients. 4. Create and implement effective strategies for client retention and business growth. 5. Collaborate with internal teams to ensure client needs and expectations are met. 6. Track client feedback and continuously improve service delivery to exceed client expectations. 7. Maintain accurate records of client interactions, contracts, and business development activities. 8. Provide regular reports to management on client satisfaction, business growth, and opportunities. Who can apply: Only those candidates can apply who: have minimum 1 years of experience Salary: ₹ 4,00,000 - 4,50,000 /year Experience: 1 year(s) Deadline: 2025-05-31 23:59:59 Other perks: Informal dress code Skills required: Digital Marketing, Client Interaction, MS-Excel, Client Relationship and Effective Communication Other Requirements: Proven experience in client servicing, business development, or a related role. Strong communication and interpersonal skills, with the ability to manage and nurture client relationships effectively. Demonstrated ability to identify and capitalize on upselling opportunities. Experience in creating and executing strategies aimed at client retention and business growth. Ability to work collaboratively with cross-functional internal teams to meet client needs. Proficient in MS Excel and familiar with digital marketing fundamentals. Strong organizational skills and attention to detail. (Delhi NCR candidates preferred) About Company: Collegedunia is an education portal, matching students with the best colleges in India & abroad. We help in college research, exam prep tips, application process &also provide insights on-campus life. Launched in 2014, we are the highest ranked portal by Similar Web in education. We have also been awarded as - Best Educational Portal- by IAMAI in 2017, and listed by TechinAsia as Top 100 Startups in Asia. Collegedunia is fueled by the energy of over a 1000 individuals having an average age around 25 years. The talent pool comprises data analysts, engineers, designers, writers, managers, marketers, which is increasing at 10% every month.