Client Service Manager - US Process

About Ecorgy Solutions:

Ecorgy Solutions is a rapidly growing healthcare organization based in Trivandrum, India, supporting clients in California, USA. Our mission is to enhance the quality and efficiency of home health services by delivering high-impact administrative and clinical support. We serve as a critical link between healthcare providers and operations, ensuring compliance, accuracy, and patient satisfaction.

Role Overview:

As our Client Service Manager, you'll be the cornerstone of our patient care team. You'll wield your analytical prowess and exceptional communication skills to manage stakeholders, clients, and a dedicated clinical team. Your responsibility will be to ensure high-quality service delivery while fostering robust client relationships.

Responsibilities:

• Collaborate closely with professionals to assign patient care according to established protocols, ensuring exceptional service delivery.
• Manage and supervise stakeholders and clients and provide exceptional service, meet business volumes, and work towards achieving predetermined targets.
• Provide outstanding supportive environment for professionals, fostering services to the patients with empathy.
• Manage client relationships efficiently that results in client retention and provide issue resolutions to the professionals effectively.
• Prioritize and resolve complaints round the clock to maintain service quality and client satisfaction.

Skills & Qualification:

• Any Bachelor's degree
• 3-5 years of relevant work experience in similar role.
• Excellent English communication and articulation skills are essential.
• Prior experience in US Healthcare process would be an advantage.
• Capability to acquire and retain knowledge of clinical practices, compliance standards, and the ability to implement improvement initiatives with good estimation skills.
• Implement strategies to enhance client satisfaction, service delivery, and overall operational efficiency.
• Contribute to developing and executing quality improvement initiatives, showcasing a proven track record of task accountability.
• Willing to work in regular night shifts

  (10:30PM to 7:30AM)

  from our office at Elippode, Trivandrum.
• Immediate joiners or those who can join within 30days will be considered.

• Only candidates from Trivandrum city or within Kerala will be considered.