Client Service

Bill Gosling

3 - 6 years

6 - 8 Lacs

jaipur

Posted:4 days ago| Platform:

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Skills Required

assistant team leader senior qa data handling process specialist quality assurance advanced ms excel powerpoint

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role:

Working Days:-

Key Role Deliverables

Learn your clients business, product, processes, intent and influences. Identify and calibrate to stay updated on clients core business objectives
Create and maintain a strong working rapport with your client
Understand needs and desires of the client and move to meet those needs in a proactive manner
Identify and deliver nuggets of actionable value and its ongoing behaviour through evaluations
Run analysis to prepare and provide business impact and future returns post suggested change and/or improvements
Acknowledge & own client requests/wants. Offer ideas. Suggest alternatives.
Help them improve their business. Continually finding ways to delight your clients and maintain a focused eye to strengthen partnership Identify revenue enhancement/growth opportunities
Green belt six sigma would be preferred (trained or certified)

Required skills and attributes

At least 3-5 years experience working on assignments that involve analysis of specific business impacting data points and the presentation of results and recommendations, ideally with external customers
Experience with international client is Mandate
Prior experience in BPO/KPO industry ONLY

Desirable

Customer contact, ideally through working in contact centres
Experience as a Quality Auditor/Lead and providing support to both external and internal contacts towards process improvement will be preferred
High proficiency with PowerPoint and Excel
Qualification to degree level or equivalent

Interested Candidates:

divya.negi@billgosling.com or 9548447530

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