Client Service Associate I

You are a strategic thinker passionate about driving solutions . You have found the right team. As a Client Service Associate in our Commercial Card | Cardholder Service team, you will have the opportunity to make a real difference every day for our customers, your community, and yourself. You will be actively seeking to create lifelong engaged relationships with our customers by delivering superior service and quality with every customer interaction. You will have the chance to develop and lead a team of specialists, resolve employee and escalated customer problems and inquiries, and promote risk and control initiatives. We value a positive attitude, the ability to adjust quickly to change, and a commitment to delivering a great customer experience, even in challenging situations. Job Responsibilities: Manage performance effectively to ensure team success. Select and retain top talent to build a strong team. Identify and implement strategies to support inclusion and diversity. Resolve employee and escalated customer problems and inquiries efficiently. Operate with urgency to meet deadlines and ensure customer satisfaction. Communicate effectively both verbally and in writing to convey information clearly. Influence internal and external business partners to achieve desired outcomes. Delegate tasks appropriately and resolve conflicts to maintain team harmony. Prioritize diverse workloads and apply analytical skills to solve complex problems. Required qualifications, capabilities and skills: Abide by all applicable regulatory and departmental practices and procedures. You must possess 5+ years of experience Must hold at least a bachelor's degree Drive risk and control initiatives to ensure compliance and mitigate potential issues. Demonstrate experience with multiple browsers, tabs, window navigation, and instant messenger tools. Exhibit fluency in Windows Operating Systems and Microsoft Office tools. Seek opportunities to take initiative and adjust quickly to change with a positive attitude. Take responsibility for results and deliver a great customer experience. Handle challenging situations by offering customers alternative solutions and enhanced products. Work schedule is as per business working requirements.