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Deutsche Bahn AG
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Client Service Analyst

Client Service Analyst

Deutsche Bahn AG

2 - 6 years

5 - 9 Lacs

Pune

Posted:7 hours ago| Platform:

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Skills Required

Analyst Client Service Analyst TRA Excel Client servicing Branch operations Customer service Training and Development Auditing

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Description:

Job Title: Client Service Analyst

Corporate Title: Analyst

Location: Pune, India

Role Description

Ensuring DB Service Standards wrt to Customer Service, Compliance and Corporate Security are adhered too.
Ensure total Compliance of all audit guidelines set by External (RBI, NSDL) and Internal OR Auditors.

What we ll offer you

As part of our flexible scheme, here are just some of the benefits that you ll enjoy

Best in class leave policy
Gender neutral parental leaves
100% reimbursement under childcare assistance benefit (gender neutral)
Sponsorship for Industry relevant certifications and education
Employee Assistance Program for you and your family members
Comprehensive Hospitalization Insurance for you and your dependents
Accident and Term life Insurance
Complementary Health screening for 35 yrs. and above

Your key responsibilities

E nsu r e stri ct ad h e r e n ce t o a ll i n t er na l an d ex te r n al gui de li n e s ( K Y C & M o n ey A n t i L a un d ering s, Au d it s)
E nsur e prope r monitorin g of ex p en s e s a nd c ontrol ling c o s t s, waive r trackin g & lea d ma n ageme nt
Ensure proper display of all Regulatory Circulars in t he Are a
Accurate processing of all account opening forms MF applications
Voucher Ma n ag e ment , R u l es o f Cu s to d i ansh i p , K e y Ma n ag e me nt g uideli n e s, ar e f o l lowe d wit hout any de v i a tio n
Exce pti on h a n dling / d e f er r al tr ack i ng and monit o ri ng
Su s pi c io us tra ns a c ti on s , l a r ge c a sh t xn s, N R Cr ed it s ar e review ed an d t he n ecessary pr ocess i s f o l low ed a s p er th e guideli nes l a i d
En su r e Ar ea h as a c l e a n M ys t ery Shop p in g Au d i t rep ort b o t h b y Int er n al a s w ell a s E x t er na l a u ditor s
Ens ur e p ro p e r tra ck i n g , re s p onses a nd c l osu re s of all Cu s t o me r Co m p lai n t s withi n th e co mmi t te d TA T s.
Ensuring best in c la ss se r vi ce st anda r ds t o a l l t he Are a c u s tomer s b y syn ergi z i ng wit h a l l t he c h a nn e l s i n th e Ar e a
E nsu ri ng prope r c on t r ol s a nd a cc e ss i s mai n tai ned t o th e Cash / L ocker Ar ea at a ll ti m es. A ny susp i c io us tra ns a c tio n mu st imm ed iat e! be r ep o r te d t o t he sup e r vi s ing of fi ce r

Your skills and experience

Knowledge on FEMA/Foreign exchange and trade operations will be preferred

Client service excellence
Experience in overall branch operations for 10 years

How we ll support you

Training and development to help you excel in your career
Coaching and support from experts in your team
A culture of continuous learning to aid progression
A range of flexible benefits that you can tailor to suit your needs

About us and our teams

https: / / www.db.com / company / company.htm

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